A technology plan for a business organization can be thought of as a document, action and then process. A document is prepared
to represent the accumulation of best thinking in a business environment for the purpose of studying technology infusion and
recommending direction for the future in technology. The action part describes the implementation and the results. Any new
technology implemented involves the interaction between the business organization and its customers. Process is the part that
continuously updates this interaction.

Many technology plans often ignore innovation and advancements in computer technology. Even the plans that emphasize
computers, unfortunately focus on technology but on application. A bold technology plan has the potential of building,
strenghthening and sustaining customers through computer enhanced business applications.

Effective technology plans should be short term and should focus on the outcome. Effective technology plan stress integration of
technology into the business objectives and focuses on customers.